Not Able To Extract Data In OM Getting Error FRM-92101: There was a failure in the Forms Server during startup (Doc ID 2023944.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Order Management - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On :  12.1.3 version, Transaction Inquiry & Status

ACTUAL BEHAVIOR  
---------------
When trying to export data from Order Organizer the process fails and data is not extracted and the following error occurs:

ERROR
-----------
FRM-92101: There was a failure in the Forms Server during startup.
This could happen due to invalid configuration.
Please look into the web-server log file for details.

Details...
Java exception
oracle.forms.net ConnectionException: Forms session aborted: unable to
communicate with runtime process.
at oracle.forms.net.ConnectionException.createConnectionException(Unknown Source)
at oracle.forms.net.HTTPNStream.getResponse(Unknown Source)
..
..


This is only occurring when trying to extract a large volume of data.


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Responsibility: Order Management Super User
2. Navigate: Orders, Returns, Order Organizer > Query records
3. Click on the Lines tab > go to File=>Export and Click Continue to End.
4. Notice Java exception error:  FRM-92101: There was a failure in the Forms Server during startup

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot export details as required

Cause

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