Converting PDF to Postscript for Printer Creates Error: "Utility not available to convert pdf to postscript for printer {Printer Name}" (Doc ID 2024141.1)

Last updated on SEPTEMBER 08, 2016

Applies to:

Oracle Transportation Management - Version 6.3.0 and later
Information in this document applies to any platform.

Symptoms

When one tries to print a report via OTM get the below mentioned error:

Utility not available to convert pdf to postscript for printer {Printer Name}
at sun.reflect.GeneratedConstructorAccessor1098.newInstance(Unknown Source)
at sun.reflect.DelegatingConstructorAccessorImpl.newInstance(DelegatingConstructorAccessorImpl.java:27)
at java.lang.reflect.Constructor.newInstance(Constructor.java:513)
at glog.util.exception.GLException.factory(GLException.java:462)
at glog.util.exception.GLException.factory(GLException.java:438)
at glog.util.exception.GLException.factory(GLException.java:434)
at glog.util.exception.GLException.factory(GLException.java:422)
at glog.util.report.IppPrint.handlePrinterFormat(IppPrint.java:236)
at glog.util.report.IppPrint.print(IppPrint.java:138)
at glog.util.report.IppPrintEvent$Listener.trigger(IppPrintEvent.java:212)
at glog.util.event.MemoryEventQueueRunnable.processEvent(MemoryEventQueueRunnable.java:145)
at glog.util.event.MemoryEventQueueRunnable.run(MemoryEventQueueRunnable.java:100)
at glog.util.event.EventThread.run(EventThread.java:86)
at java.lang.Thread.run(Thread.java:680)
transport - IPP - 1

The issue can be reproduced with the following printer server set ups:

1- hostname=nnn.nnn.nnn.nn (i.e. removed http://)
2-Port=nnnn
3-PATH=ipp://{host url}
4-Format=BLANK

5. Print any report in OTM and the above errors appear.

 

Cause

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