My Oracle Support Banner

ITM Adapter Party Synchronization Does Not Find Recently Added Contacts to Existing Customers / Parties (Doc ID 2024351.1)

Last updated on FEBRUARY 21, 2019

Applies to:

Oracle Shipping Execution - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version, Intl Trade Mgmt Integration

Changes made to Party Contacts are not resulting in the Party getting selected for International Trade Mgmt Integration (ITM) Party Synchronization program.

EXPECTED BEHAVIOR
The contact information should be updated.

STEPS
The issue can be reproduced at will with the following steps:
1. Open Existing Customer.
2. Click Communications Tab.
3. Click Create Contact.
4. Create Contact.
5. Wait 5 Minutes and confirm XML is not generated



Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Cause
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.