My Oracle Support Banner

MFS MP: Service Request Created on the Client Does not Include The Operating Unit On The SR Header (Doc ID 2024406.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Mobile Field Service - Version 12.1.3 and later
Information in this document applies to any platform.


On : 12.1.3 version, General / Server

Service Requests created on Mobile Field Service (Multiplatform) do not get the Operating Unit stamped on them when viewing them in the SR form

Expect operating unit to be stamped on SRs from MFS just like when entering them in the backoffice

The issue can be reproduced at will with the following steps:
1. create new SR on multiplatform MFS: query customer -> open customer -> open accounts -> click on + icon for an account
2. save and synchronize device
3. run Processes Uploaded Mobile Data concurrent program
4. query SR in the SR form (CSXSRISR)


To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document

This document is being delivered to you via Oracle Support's Rapid Visibility (RaV) process and therefore has not been subject to an independent technical review.
My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.