'APP-PAY-7423 Invalid ID' When Attempting to Back-out a Life Event (Doc ID 2024838.1)

Last updated on MARCH 03, 2017

Applies to:

Oracle Advanced Benefits - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On 12.1.3 version in Advanced Benefits,

When attempting to back out a Termination life event, the following error occurs:

ERROR
-----------------------
APP-PAY-7423: Invalid ID


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Benefit Service Center > Query Employee.
2. Attempt to back out the Termination life event.
Error occurs.

Cause

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