Create Service Request Functionality Missing In MFS Multi Platform

(Doc ID 2025129.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Mobile Field Service - Version 12.2.3 and later
Information in this document applies to any platform.

Symptoms

On :  12.1.3 version, Mobile Field Service Multiplatform

On the IPhone (iOS) MFS application, create Service Request functionality is missing.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Logon to MFS Multiplatform
2. From the Spring Board, tap Customers icon to display Customer Summary screen.
3. Customer Summary Screen displays the list of customers which has open task assigned to the technician. Additional customer details can be viewed by tapping any one of the customer records. It displays following: Sites, Accounts, Customer Products, Service Request, Notes
4. Tap one of the attribute. For example, tap Accounts
5. Still not able to see the Create Service Request icon.

Cause

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