IEX: Send Dunnings for Delinquent Customers - Error: The Dunning Amount Does Not Exceed The Minimum Required (Doc ID 2025380.1)

Last updated on JUNE 07, 2016

Applies to:

Oracle Advanced Collections - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version, Collections Administration

When attempting to send dunning mail,
the following error occurs.

ERROR
-----------------------
Required min Dunning amount in customer profile
Error:The dunning amount does not exceed the minimum required in customer profile to send dunning.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Collections Agent ( responsibility)
2. View > Requests > Submit a new request
3. IEX:Send Dunning for Delinquent customers

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot send email to customers

Cause

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