Unwanted “phantom” Price Adjustments With A Tax Code Are Shown When Viewing Adjustments for New Sales Order Lines in Amount Reduced field. (Doc ID 2025513.1)

Last updated on AUGUST 02, 2017

Applies to:

Oracle Advanced Pricing - Version 12.2.4 and later
Oracle Order Management - Version 12.2.4 and later
Information in this document applies to any platform.
OEXOEORD
OEXOEADJ

Symptoms

On : 12.2.4 version, Pricing Engine

ACTUAL BEHAVIOR
---------------
Enter sales order where lines are set with this tax code "BBB"
and find that a "phantom" adjustment is applied to order lines.

EXPECTED BEHAVIOR
-----------------------
Expects that the phantom modifier is not applied.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Responsibility: Order Management Super User (or equivalent)
2. Navigate to: Orders, Returns > Sales Orders
3. Enter a line > set tax code to "BBB"
4. Open "view Adjustments" form.
*This appears for any kind of sales order where lines are set with this tax code "BBB".
5.  In the Amount Reduced field, will be a value, that is not associated to a modifier line.


Additional Symptoms That May or May Not Be Present---------------------------------------------------------
Reference: <Bug 21667202> - PHANTOM ADJUSTMENT THAT NULLIFIES TAX ON SAVED ORDER LINE

Phantom adjustments (non pricing) are being applied to an order line.  This adjustment nullifies the valid tax amount being applied to an order. 
This only occurs in one operating unit for two taxes. View adjustments shows this phantom adjustment.   If you delete (record) this
invalid adjustment, then the tax amount is deleted from the order. So, taxes cannot be added to the order with this issue.

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms