My Oracle Support Banner

iSupport Login Error:"Responsibility Is Not Valid. Make Sure The Responsibility Is Defined And Assigned To The User" (Doc ID 2025703.1)

Last updated on AUGUST 28, 2018

Applies to:

Oracle iSupport - Version 12.2.4 and later
Information in this document applies to any platform.

Symptoms

On : 12.2.4 version, Homepage

When trying to login to the iSupport Login page get the following error


ERROR
-----------------------

"Responsibility is not valid. Make sure the responsibility is defined and assigned to the user"



STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Login to iSupport as GUEST User
2. Click Login
See the following error
"Responsibility is not valid. Make sure the responsibility is defined and assigned to the user"


Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Cause
Solution


This document is being delivered to you via Oracle Support's Rapid Visibility (RaV) process and therefore has not been subject to an independent technical review.
My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.