"Created By" option is not available in Customer Support Specialist Advance Search page (Doc ID 2026091.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Customer Support - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version, Create Service Request

ACTUAL BEHAVIOR
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In the Customer Support Specialist application, the "Created By" option is not available in Advance Search or Maintain Saved Search options.

EXPECTED BEHAVIOR
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Created By should be available as option.

STEPS
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The issue can be reproduced at will with the following steps:
1. Customer Support Specialist Responsibility > Agent Dashboard > Advance Search or Maintain Saved Search
2. Search Key 'Created By' is not available for selection

Cause

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