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"Created By" option is not available in Customer Support Specialist Advance Search page (Doc ID 2026091.1)

Last updated on FEBRUARY 22, 2019

Applies to:

Oracle Customer Support - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version, Create Service Request

ACTUAL BEHAVIOR
---------------
In the Customer Support Specialist application, the "Created By" option is not available in Advance Search or Maintain Saved Search options.

EXPECTED BEHAVIOR
-----------------------
Created By should be available as option.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Customer Support Specialist Responsibility > Agent Dashboard > Advance Search or Maintain Saved Search
2. Search Key 'Created By' is not available for selection

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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