SR Status Does not Get Closed After All Repair Order Closed In Depot Repair (Doc ID 2027019.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Depot Repair - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version, Depot Repair

ACTUAL BEHAVIOR
---------------
When Repair Order gets closed automatically, it won't close the Service Request automatically

EXPECTED BEHAVIOR
-----------------------
Expect the Service Request to be closed automatically

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Use workflow to close Repair Orders automatically
2. Check Service Requests to see if they are closed


Cause

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