Last updated on SEPTEMBER 06, 2016
Applies to:Oracle Teleservice - Version 12.1.3 and later
Information in this document applies to any platform.
Is there, as in Order Management, the possiblitiy to set "Fulfillment Set" from a service request?
When using Service - > Service Requests to register claims and from here create new orders.
When manually entering an order in Order Management, we can tic the box "Fulfillment Set" off.
This gives that only one credit note is created, for both inventory and non-inventory items being returns on the same order.
Is there a similar possiblitiy from the Claims modul, that is also transferred into Order Management?
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