FND Message With HTML Tags Does Not Rendered Correctly (Doc ID 2027211.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle CRM Technical Foundation - Version 12.0.0 to 12.2.4 [Release 12 to 12.2]
Information in this document applies to any platform.

Symptoms

The FND Message JTF-COPYRIGHT when updated with HTML tags, the HTML tags are displayed on the page in CRM Modules.

Updated the field through the FND Messages setup form under 'Application Developer' responsibility.

e.g. The FND message 'JTF-COPYRIGHT' is modified with the following text
</td></tr><td class="OraCopyright">© Oracle Electric Company</td><tr><td class="OraPrivacy">Terms<span class="OraGlobalHeaderSeparator">|</span><a target="_blank" href="http://www.ge-energy.com/legal/en/privacy.htm">Privacy</a>

It is rendered properly in 11i UI, but not in R12.

The issue occurs for different browser versions - IE 8, 11, Chrome.

This issue is seen across the CRM modules:
iStore Administrator
CRM HTML Administration
iSupport System Administrator


STEPS TO REPRODUCE:
 'Application Developer' responsibility.
 Application > Messages
 Query JTF-COPYRIGHT
 Change
 Copyright (c) 1998, 2013, Oracle and/or its affiliates. All rights reserved.
 to
 </td></tr><td class="OraCopyright">© Oracle Electric Company</td><tr><td class="OraPrivacy">Terms<span class="OraGlobalHeaderSeparator">|</span><a target="_blank" href="http://www.google.com/legal/en/privacy.htm">Privacy</a>

 Save
 Bounce the apps

 CRM HTML Administration > Setup >  Home
 Scroll to the bottom of the page and see the change including the html tags.

Changes

 Intended Functionality.

Cause

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