Advanced Collections concurrent process fails with - Unable to create font cache directory
(Doc ID 2027293.1)
Last updated on JANUARY 28, 2021
Applies to:Oracle Advanced Collections - Version 12.2 and later
Information in this document applies to any platform.
Advanced Collections concurrent processes fail with the following error - oracle.apps.xdo.XDOException: Unable to create font cache directory: <CACHE_DIRECTORY>
This happens usually with IEX: Scoring Engine Harness, IEX: Strategy Management and/or IEX: Send Dunnings for Delinquent Customers, but can happen with ANY concurrent process in ANY product that uses XDO processing for it's output.
oracle.apps.fnd.cp.opp.PostProcessorException: oracle.apps.fnd.cp.opp.PostProcessorException: oracle.apps.xdo.XDOException: Unable to create font cache directory: <CACHE_DIRECTORY>
The issue can be reproduced at will with the following steps:
1. Run the failing concurrent process
2. Verify that it completes in warning
Due to this issue, users cannot run the concurrent process.
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