My Oracle Support Banner

Advanced Collections concurrent process fails with - Unable to create font cache directory (Doc ID 2027293.1)

Last updated on JANUARY 28, 2021

Applies to:

Oracle Advanced Collections - Version 12.2 and later
Information in this document applies to any platform.

Symptoms

Advanced Collections concurrent processes fail with the following error - oracle.apps.xdo.XDOException: Unable to create font cache directory: <CACHE_DIRECTORY>

This happens usually with IEX: Scoring Engine Harness, IEX: Strategy Management and/or IEX: Send Dunnings for Delinquent Customers, but can happen with ANY concurrent process in ANY product that uses XDO processing for it's output.


ERROR
--------
oracle.apps.fnd.cp.opp.PostProcessorException: oracle.apps.fnd.cp.opp.PostProcessorException: oracle.apps.xdo.XDOException: Unable to create font cache directory: <CACHE_DIRECTORY>


STEPS
-------
The issue can be reproduced at will with the following steps:
1.  Run the failing concurrent process
2.  Verify that it completes in warning


BUSINESS IMPACT
-----------------------
Due to this issue, users cannot run the concurrent process.

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Cause
Solution


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.