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Advanced Collections concurrent process fails with - Unable to create font cache directory (Doc ID 2027293.1)

Last updated on JANUARY 28, 2021

Applies to:

Oracle Advanced Collections - Version 12.2 and later
Information in this document applies to any platform.


Advanced Collections concurrent processes fail with the following error - oracle.apps.xdo.XDOException: Unable to create font cache directory: <CACHE_DIRECTORY>

This happens usually with IEX: Scoring Engine Harness, IEX: Strategy Management and/or IEX: Send Dunnings for Delinquent Customers, but can happen with ANY concurrent process in ANY product that uses XDO processing for it's output.

oracle.apps.fnd.cp.opp.PostProcessorException: oracle.apps.fnd.cp.opp.PostProcessorException: oracle.apps.xdo.XDOException: Unable to create font cache directory: <CACHE_DIRECTORY>

The issue can be reproduced at will with the following steps:
1.  Run the failing concurrent process
2.  Verify that it completes in warning

Due to this issue, users cannot run the concurrent process.


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