Depot Repair: Third Party Logistics Lines not Booked Automatically (Doc ID 2027527.1)

Last updated on SEPTEMBER 06, 2016

Applies to:

Oracle Depot Repair - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version, Information Discovery (v6 and higher)

BEHAVIOR
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When third party logistics lines are created automatically, those are not submitted/booked automatically despite the repair type setup that says ship lines should be processed to booked automatically


STEPS
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The issue can be reproduced at will with the following steps:


1. Create a repair type with:
  - third party ship SAC
  - third party return SAC
  - third party box checked
  - automatic booking for rma and ship line

2. Create a repair order with that repair type


3. notice that the logistics are created, but not submitted to OM

Cause

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