When Installing MFS, Installation Window Is Frozen with Message "Executing Programs..." (Doc ID 2027573.1)

Last updated on SEPTEMBER 06, 2016

Applies to:

Oracle Mobile Field Service - Version 12.1.3 to 12.1.3 [Release 12.1]
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version, Installation

ACTUAL BEHAVIOR
---------------
When installing MFS on local computer the install window gets frozen at the end, displaying message "Executing programs..." and Web-to-go doesn't start;

EXPECTED BEHAVIOR
-----------------------
The MFS installation should finish successfully and Web-to-go should start;

STEPS
-----------------------
The issue can be reproduced at will with the following steps:

1. Download setup file for MFS;

2. Run the setup file;

3. At the end of the installation, the window is frozen displaying message "Executing programs...".

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot install MFS.

Cause

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