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Error When Opening A Work Request Without an Asset Number (Doc ID 2027933.1)

Last updated on JULY 13, 2021

Applies to:

Oracle Enterprise Asset Management - Version 12.2.4 and later
Information in this document applies to any platform.

Symptoms

On : 12.2.4 version, Work Request Issues


When attempting to open work requests the following error occurs.

ERROR

"You have encountered an unexpected error"

Exception stack :

Exception detials are seen:
oracle.apps.fnd.framework.OAException: java.lang.NullPointerException
at oracle.apps.fnd.framework.OAException.wrapperException(OAException.java:912)
at oracle.apps.fnd.framework.webui.OAWebBeanHelper.processRequest(OAWebBeanHelper.java:647)
at oracle.apps.fnd.framework.webui.OAWebBeanContainerHelper.processRequest(OAWebBeanContainerHelper.java:267)
at oracle.apps.fnd.framework.webui.beans.layout.OAFlowLayoutBean.processRequest(OAFlowLayout
..
java.lang.NullPointerException
at oracle.apps.eam.utilities.Util.getAttributeFromVO(Util.java:700)
at oracle.apps.eam.workrequest.webui.ButtonsCO.setButtonRenderToFalse(ButtonsCO.java:422)
at oracle.apps.eam.workrequest.webui.ButtonsCO.processRequest(ButtonsCO.java:292)
at oracle.apps.fnd.framework.webui.OAWebBeanHelper.processRequest(OAWebBeanHelper.java
--
--

STEPS
The issue can be reproduced at will with the following steps:
Maintenance super user responsibility --> Work Request tab -> query Work request -> try Open Work Request and get error

Cause

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In this Document
Symptoms
Cause
Solution
References


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