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Customer to Partner Conversion Error: "The Default Vendor Org Is Not Set For This User" (Doc ID 2028608.1)

Last updated on SEPTEMBER 10, 2021

Applies to:

Oracle Trade Management - Version 12.2.2 and later
Information in this document applies to any platform.


When configuring Channel Revenue Management and Partner management there is a step to convert Customer to Partner. After selecting the customer  from the list and pressing submit the error occurs.


The Default Vendor Org is not set for this user


Log File

1.After successfully getting the Partner Details ***************
2.Private API: Do_Create_Relationshipstart
3.g_log_to_file = N
4.PRIVATE API: get_default_org_resp - START
5.g_log_to_file = N
6.get_default_org_resp: l_index = 1
7.g_log_to_file = N
8.get_default_org_resp: l_geo_hierarchy_id_tbl(l_index) = 10000
9.g_log_to_file = N
10.get_default_org_resp: l_responsibility_id_tbl(l_index) = 24302
11.g_log_to_file = N
12.get_default_org_resp: l_resp_map_rule_id_tbl(l_index) = 10001
13.Private API: Get_Ptnr_Org_Matched_Geo_Idstart
14.Final used geo_hierarchy_id = 10000
15.g_log_to_file = N
16.get_default_org_resp: l_matched_geo_hierarchy_id =10000
17.g_log_to_file = N
18.get_default_org_resp: x_responsibility_id =24302
19.g_log_to_file = N
20.get_default_org_resp: x_resp_map_rule_id =10001
21.The Default Vendor Org is not set for this user
22.User-Defined Exception in Package PV_PARTNER_UTIL_PVT Procedure Create_Relationship

Steps to Reproduce

The issue can be reproduced at will with the following steps:

  1. Responsibility: Channel Administrator
  2. Navigation: Customer to Partner conversion link
  3. Selected a customer from the list
  4. Pressed submit button to create customer to partner.
  5. Error occurs.




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