Get Exception when Trying to Log in to iRecruitment as an External Candidate after a Change in Email Address (Doc ID 2028678.1)

Last updated on JULY 12, 2016

Applies to:

Oracle iRecruitment - Version 12.1.1 and later
Information in this document applies to any platform.

Symptoms

When attempting to log in as external candidate after changing email address under My Account, the following error occurs:

ERROR
-----------------------

Error Page
You have encountered an unexpected error. Please contact your System Administrator for assistance. Click here for exception details.

Error stack:

Error Page
Exception Details

oracle.apps.fnd.framework.OAException: Could not load application module 'oracle.apps.irc.candidateSelfService.server.ApplicantAM'.
at oracle.apps.fnd.framework.webui.OAJSPApplicationRegistry.registerApplicationModule(OAJSPApplicationRegistry.java:279)
at oracle.apps.fnd.framework.webui.OAJSPApplicationRegistry.registerApplicationModule(OAJSPApplicationRegistry.java:78)
at oracle.apps.fnd.framework.webui.OAPageBean.preparePage(OAPageBean.java:1300)
at oracle.apps.fnd.framework.webui.OAPageBean.preparePage(OAPageBean.java:543)
at oracle.apps.fnd.framework.webui.OAPageBean.preparePage(OAPageBean.java:431)
at _OA._jspService(_OA.java:212)
at com.orionserver.http.OrionHttpJspPage.service(OrionHttpJspPage.java:59)
at oracle.jsp.runtimev2.JspPageTable.service(JspPageTable.java:379)
at oracle.jsp.runtimev2.JspServlet.internalService(JspServlet.java:594)
at oracle.jsp.runtimev2.JspServlet.service(JspServlet.java:518)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:856)

(..)

## Detail 0 ##
oracle.apps.fnd.framework.OAException: Your session is no longer valid.
at oracle.apps.fnd.framework.server.OAExceptionUtils.processAOLJErrorStack(OAExceptionUtils.java:1006)
at oracle.apps.fnd.framework.server.OAApplicationModuleImpl.processAOLJErrorStack(OAApplicationModuleImpl.java:4515)
at oracle.apps.fnd.framework.webui.OAHttpSessionCookieImpl.validateIcxCookie(OAHttpSessionCookieImpl.java:257)
at oracle.apps.fnd.framework.OASessionCookieHelper.validateIcxSession(OASessionCookieHelper.java:475)
at oracle.apps.fnd.framework.OASessionCookieHelper.initializeApplicationModule(OASessionCookieHelper.java:125)
at oracle.apps.fnd.framework.webui.OAHttpSessionCookieImpl.initializeApplicationModule(OAHttpSessionCookieImpl.java:953)
at oracle.apps.fnd.framework.webui.OAHttpSessionCookieImpl.useApplicationModule(OAHttpSessionCookieImpl.java:519)
at oracle.jbo.common.ampool.SessionCookieImpl.useApplicationModule(SessionCookieImpl.java:424)
at oracle.apps.fnd.framework.webui.OAJSPApplicationRegistry.registerApplicationModule(OAJSPApplicationRegistry.java:208)
at oracle.apps.fnd.framework.webui.OAJSPApplicationRegistry.registerApplicationModule(OAJSPApplicationRegistry.java:78)
at oracle.apps.fnd.framework.webui.OAPageBean.preparePage(OAPageBean.java:1300)
at oracle.apps.fnd.framework.webui.OAPageBean.preparePage(OAPageBean.java:543)
at oracle.apps.fnd.framework.webui.OAPageBean.preparePage(OAPageBean.java:431)
at _OA._jspService(_OA.java:212)

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Navigate to IrcVisitor.jsp page.
2. Log in as external candidate.
3. Navigate to My Account tab.
4. Change the email address.
5. Press Save button.
6. Get the following confirmation:

Confirmation
Your account has been updated.

7. Log out.
8. Log in with new user name.
9. Get error message.

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot log into iRecruitment after changing email address.

Cause

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