My Oracle Support Banner

Tax Only Credit Memo Errors - This Action Has Been Blocked to Avoid Inaccurate Accounting Entries (Doc ID 2029104.1)

Last updated on MAY 01, 2018

Applies to:

Oracle Receivables - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

You are attempting to create a Credit Memo against and invoice, where only tax remains (and the amount is less than 1), and receive the following error:

This action has been blocked to avoid invalid accounting entries. Please contact Oracle Support.

Steps to Reproduce:
Responsibility: Receivables Manager
Navigation: Transactions > Transactions

  1. Query the Invoice to be credited
  2. Click Actions > Credit
  3. Credit the Invoice having only tax amounts remaining with amounts less than 1

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.