Intermittently The Diagnostics: Apps Check Has Errors In Log File And Does Not Fully Complete

Last updated on MARCH 08, 2017

Applies to:

Symptoms

On : 12.1.3.1 version, Product Diagnostics & Tools

When attempting to run Diagnostics: Apps Check for Inventory product, The file versions aren't retrieved. When running omcheck.sql, the following error occurs.

ERROR
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echo $INV_TOP

/bin/bash: -c: line 0: syntax error near unexpected token `newline'
/bin/bash: -c: line 0: `tempfile.bat >> '

/bin/bash: -c: line 0: syntax error near unexpected token `newline'
/bin/bash: -c: line 0: `echo '' >> '

/bin/bash: -c: line 0: syntax error near unexpected token `newline'
/bin/bash: -c: line 0: `echo 'Custom Library Information' >> '

/bin/bash: -c: line 0: syntax error near unexpected token `newline'
/bin/bash: -c: line 0: `echo '==========================' >> '

/bin/bash: -c: line 0: syntax error near unexpected token `newline'
/bin/bash: -c: line 0: `echo '' >> '


strings -a $AU_TOP/resource/CUSTOM.plx | grep -i block_name
strings -a $AU_TOP/resource/CUSTOM.plx | grep -i event_name
strings -a $AU_TOP/resource/CUSTOM.plx | grep -i form_name

/bin/bash: -c: line 0: syntax error near unexpected token `newline'
/bin/bash: -c: line 0: `tempfile.bat >> '
...

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Run Diagnostics: Apps Check for Inventory product.

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot use the report to get product information.

Cause