Random ATO Lines Not Linking Sales Order To Discrete Job (Doc ID 2029688.1)

Last updated on JULY 19, 2017

Applies to:

Oracle Configure to Order - Version 12.1.3 and later
Information in this document applies to any platform.

Goal

On : 12.1.3 version, Configuration Process

Occasionally ATO items do not proceed to Production Open after running Autocreate Configuration Concurrent Program. The job gets created but the sales order is not linked.

The log file shows the following error:
Order# = 4371501.000000, Line_Id = 41526408.000000 : Link item API failed for config item_id 7670638
 

Solution

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