Application Error Has Occurred In Your Process Documents Of Record Performed On Test

(Doc ID 2030107.1)

Last updated on AUGUST 25, 2017

Applies to:

Oracle Human Resources - Version 12.2.4 and later
Information in this document applies to any platform.

Symptoms

On : 12.2.4 version, API/Engine

When one of the approvers approves a transaction (Documents of Record), the data does not get committed to the database and the requestor gets a notification with the following errors:

ERROR
-----------------------
Application Error has occurred in your process Documents of Record performed on Test, 20Mar
The changes were not applied because ORA-01403: no data found

The output from wfstat.sql shows the following errored activity (see wfstat.txt):

**** Errored Activities
...
HR_HR_COMMSYSERR_V4_NTF #EXCEPTION WFNTF_ROLE
3205: 'hr@mycompany.com' is not a valid role or user name.


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Set up AME rule
2. Initiate a transaction requiring approval (Documents of Record)
3. Have one approver from the approver group approve the transaction.
The error occurs.


Cause

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