Error Trying To Create A New Customer Site After Upgrading To 11.5.10.2 - APP-AR-96282 ORA-04063 ORA-06508 (Doc ID 2030937.1)

Last updated on DECEMBER 02, 2016

Applies to:

Oracle Receivables - Version 11.5.10.2 and later
Information in this document applies to any platform.

Symptoms

On : 11.5.10.2 version, Customers Module

Adding customer address get an error when save APP-AR-96282: Error: the following SQL error occurred ORA-06508:PLSQL: count not find program unit being called

ERROR
-----------------------
APP-AR-96282: Error: the following SQL error occurred ORA-06508:PLSQL: count not find program unit being called..

 

Trace shows the following error:


ORA-04063: package body "APPS.HZ_TIMEZONE_PUB" has errors
ORA-06508: PL/SQL: could not find program unit being called: "APPS.HZ_TIMEZONE_PUB"


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Navigate to Customer form
2. Search the Customer
3. Click on business purpose Tab
4. Add Ship to address
5. Click Save
6. Error displays


BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot Add any new Customer or update existing Customer .

Cause

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