'This Hold Is a System Seeded Hold and Cannot Be Released by the User' - When Releasing 'Hold' on Internal Sales Order (ISO). (Doc ID 2031031.1)

Last updated on JULY 13, 2016

Applies to:

Oracle Order Management - Version 12 and later
Information in this document applies to any platform.

Symptoms

When attempting to release a system hold on the Internal Sale Order lines,
the following error occurs.

ERROR

This hold is a system seeded hold and cannot be released by the user

STEPS

  1. Order Management Responsibility (OM)
  2. Query the Internal Sales Order (ISO)
  3. Go to the lines tab -> right click on the line in question – 9.9 -> Hold -> Release Holds
  4. Enter Release Reason
  5. Click Release button
  6. Receive error message




Cause

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