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OIE: Expense Report Pending System Administrator Action - Workflow Fails With 'NOAPPROVER' (Doc ID 2031034.1)

Last updated on MARCH 07, 2018

Applies to:

Oracle Internet Expenses - Version 11.10.5.2 to 12.2.4 [Release 11 to 12.2]
Information in this document applies to any platform.

Symptoms

Approval Workflow & Builder Issues

Expense reports are ending up in status Pending System administrator action, the below error is provided to SYSADMIN in the notification:


ERROR
-----------------------
 "An unspecified workflow error occurred while processing this expense report in Oracle Approval Management. Please refer to the Error Message item attributed in the workflow monitor to determine the nature of the error."

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Expense Report entered and submitted for Approval using AME Rules
2. Workflow fails at Activity 'AME Approval Process/Find Approvers/ Span Child Process/ Check Approval ' with NOAPPROVER
3. Sys Admin notified to rectify issue.



Cause

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