Last updated on MARCH 23, 2016
Applies to:Oracle iSupport - Version 12.1.3 and later
Information in this document applies to any platform.
Is there a process flow or program that will enable/propagate Party relationships to one or multiple users of the same account?
Current Business Scenario:
Client has multiple business partners that will use iSupport on behalf of their end customers to log SRs.
Each business partner has 1000 + end customers on whose behalf SRs will be logged.
Each business partner also has multiple users who log in the system to do this work.
The current process to assign Party access in iSupport involves:
(R) iSupport Administrator
(N) Home > Administration > Party Access
Search for iSupport user
Click on Party Access
Click on Associate Party
Assign Parties to user
Sign In with your My Oracle Support account
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