20837135 Need Utility In ISupport To Copy Party Associations For Multiple Users Of Business Partner (Doc ID 2031702.1)

Last updated on MARCH 23, 2016

Applies to:

Oracle iSupport - Version 12.1.3 and later
Information in this document applies to any platform.

Goal

Is there a process flow or program that will enable/propagate Party relationships to one or multiple users of the same account?

Current Business Scenario:
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Client has multiple business partners that will use iSupport on behalf of their end customers to log SRs.
Each business partner has 1000 + end customers on whose behalf SRs will be logged.    
Each business partner also has multiple users who log in the system to do this work.

Steps
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The current process to assign Party access in iSupport involves:
(R) iSupport Administrator
(N) Home > Administration > Party Access
Search for iSupport user
Click on Party Access
Click on Associate Party
Assign Parties to user
Click Save

Solution

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