Error When Opening The Service Request Form After Patching - ORA-01403: No Data Found Error (Doc ID 2031966.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Teleservice - Version 12.1.1 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.1 version, Service Request Form

When attempting to Open the Service Request form to create a new service request the following error
is thrown

ERROR
-----------------------
ORA-01403: No data found error


In the FRD tracve:

Unhandled Exception ORA-06508
State Delta:

Error Message: FRM-40735: WHEN-NEW-BLOCK-INSTANCE trigger raised unhandled exception ORA-06508.


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1) From Service (R)
2) Open the Service Request Form


Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms