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Invalid Order Source Reference Numbers On Sales Orders With The Service Billing Source. (Doc ID 2032254.1)

Last updated on JULY 24, 2021

Applies to:

Oracle Teleservice - Version 12.1.3 to 12.1.3 [Release 12.1]
Information in this document applies to any platform.

Symptoms

On :  12.1.3 version, Charges UI, APIs, and schema

Multiple Sales Orders have an invalid Order Source Reference number with the Service Billing source. These orders were submitted from Charges in the Service Request form. This issue started to occur after Patch 20674499 - 12.1.3:BUG FIXES FOR CS:APR'15 RUP was applied in Production.

Expect that all the Sales Orders created from Charges should have the correct Order Source Reference number.

STEPS
--------
The issue can be reproduced at will with the following steps:
(R) Service
(N) Service Requests > Find/Create Service Requests
Create SR
Create the Charge Line
Submit the Charge Line
(R) Order Management
(N) Orders
Query Order

The Order Source Reference number is incorrect

Due to this issue, users cannot submit repair orders from Depot Repair. Multiple lines from charge lines SR are not referencing the correct Source reference number in Order Management.

Cause

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In this Document
Symptoms
Cause
Solution
References


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