Unable to Re-activate Asset and There is No Error Message. (Doc ID 2032648.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Enterprise Asset Management - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On EAM - Enterprise Asset Management, 12.1.3 version, Asset Definition

ACTUAL BEHAVIOR
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Unable to save the asset reactivation. After selecting the Re-Activate Asset action from Tools menu, the system returns the correct warning message but the asset is still inactive. No error message.

EXPECTED BEHAVIOR
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Should be able to reactivate asset numbers.

STEPS
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The issue can be reproduced at will with the following steps:
1. Enterprise Asset Management responsibility
2. Assets > Asset Numbers > Asset Numbers form
3. Query inactive asset number
4. Menu > Tools > Re-Activate Asset
5. Asset is still inactive with no error message.


Cause

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