BI Publisher Application Is Not Opening And Users Receive An Error 500 After Patch Rollback (Doc ID 2033347.1)

Last updated on JANUARY 23, 2017

Applies to:

BI Publisher (formerly XML Publisher) - Version 11.1.1.5.0 to 11.1.1.9.0 [Release 11.1]
Information in this document applies to any platform.
You have rolled back a patch for BI Publisher.
The Weblogic Admin and Managed servers start with no problems.
The BI Publisher deployment shows it is working in the WebLogic Admin Console.
***Checked for Relevance on 23-JAN-2017***

Symptoms

An Error 500 screen occurs when BI Publisher (BIP) is accessed directly or through Analytics.

Changes

An upgrade patch has been rolled back.

The log for the roll back shows no errors.

Cause

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