New Promotion Modifier System Not Allowing Progressing To New Line

(Doc ID 2033667.1)

Last updated on JULY 13, 2016

Applies to:

Oracle Order Management - Version 12.2.4 and later
Information in this document applies to any platform.


On : 12.2.4 version, Modifiers Setup only

Created a promotion Modifier with buy 20 item(#14) get 1 item Y Free.
System works as expected, when entering 20 the system automatically creates a new line with a price of $0.

BUT When create a sales order: select item item(#14) -> Quantity, and enter Any LESS then 20, user can't save,
User can't create/enter the line with less than 20 quantity for item(#14)

Expect the Order should save if the qty is less than 20 also

The issue can be reproduced at will with the following steps:
1. Create Sales order header and line
2. Enter line qty as less than 20 uch 19 4 or 5 and save the order
3. Order Not saved

The issue has the following business impact:
Due to this issue, users cannot able to create orders with promotions and effecting business


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