Customer Record Update (Credit Hold Check Box) is Also Releasing Custom Hold (Doc ID 2033908.1)

Last updated on SEPTEMBER 10, 2015

Applies to:

Oracle Order Management - Version 12.1.2 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.2 version and higher

ACTUAL BEHAVIOR
---------------
Customer record update (Credit Hold Check Box) is releasing the custom hold also.

If you update the Credit Hold check box on the customer profile (customer account), the
Credit Check Failure is getting applied or released. This process is working fine. But if
you uncheck the Credit Hold Check Box on the customer profile, any other customer
level holds (custom one) are also getting released along with Credit Check Failure Hold.
 
EXPECTED BEHAVIOR
-----------------------
Should only release Credit Check Failure Hold.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. AR or OM Responsibility
2. Query Customer record
3. Uncheck "Credit Hold".  Save.
4. In OM Responsibility, query sales order. Credit Hold is released, but so is custom hold  

 

Cause

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