My Oracle Support Banner

Disabling a Work Item is not Working Properly (Doc ID 2034344.1)

Last updated on OCTOBER 27, 2020

Applies to:

Oracle Advanced Collections - Version 12.1.3 and later
Information in this document applies to any platform.


Disabling a Work Item is not Working Properly

If disabling an work item (Collections Administrator> Work Item> uncheck the Enabled flag), then  you assign a new strategy that includes the disabled Work Item, the following occurs:
   a. if the disabled work item is in the middle of the queue or first work item in the queue (work items queue assigned to a strategy) it is skipped as expected
   b. if the disabled work item is the last work item from the queue , it remains stuck in the status 'To be created'

Although, the work item is stuck in status 'To be created' :
   - you are able to change the strategy manually.
   - If it is newly assigned strategy where the last work item is disabled and run IEX: Strategy Management it will move off the strategy correctly.




To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document
 Still Have Questions?

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.