Disabling a Work Item is not Working Properly (Doc ID 2034344.1)

Last updated on JULY 26, 2017

Applies to:

Oracle Advanced Collections - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

Disabling a Work Item is not Working Properly

If disabling an work item (Collections Administrator> Work Item> uncheck the Enabled flag), then  you assign a new strategy that includes the disabled Work Item, the following occurs:
   a. if the disabled work item is in the middle of the queue or first work item in the queue (work items queue assigned to a strategy) it is skipped as expected
   b. if the disabled work item is the last work item from the queue , it remains stuck in the status 'To be created'

Although, the work item is stuck in status 'To be created' :
   - you are able to change the strategy manually.
   - If it is newly assigned strategy where the last work item is disabled and run IEX: Strategy Management it will move off the strategy correctly.

 

 

Cause

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