Dispute on Closed Invoice from Advanced Collections
Last updated on SEPTEMBER 30, 2016
Applies to:Oracle Advanced Collections - Version 12.1.3 and later
Information in this document applies to any platform.
When trying to dispute a closed invoice, the following error occurs:
APP-IEX-240776 Please enter a dispute amount of lesser value as the sum of all disputes for the selected invoice should be lesser than the invoice amount
-issue occurs on invoices that allow over application, and ones that don't.
-issue occurs on disputes for 'Total' or 'Specific Invoice Lines'
Steps to Reproduce:
Responsibility: Collections Agent
- Query a closed invoice and try to dispute it.
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