Dispute on Closed Invoice from Advanced Collections (Doc ID 2034689.1)

Last updated on SEPTEMBER 30, 2016

Applies to:

Oracle Advanced Collections - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

When trying to dispute a closed invoice, the following error occurs:


APP-IEX-240776 Please enter a dispute amount of lesser value as the sum of all disputes for the selected invoice should be lesser than the invoice amount

-issue occurs on invoices that allow over application, and ones that don't.
-issue occurs on disputes for 'Total' or 'Specific Invoice Lines'


Steps to Reproduce:

Responsibility: Collections Agent
Navigation
: Collections

  1. Query a closed invoice and try to dispute it.

Cause

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