Internal Server Error When Adding Attachments On Work Orders (Doc ID 2034697.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Enterprise Asset Management - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version, Work Execution

When attempting to update work order and add work order attachment.,
the following error occurs.

ERROR
-----------------------
Internal Server Error
The server encountered an internal error or misconfiguration and was unable to complete your request.
Please contact the server administrator, .....
More information about this error may be available in the server log.

 

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Responsibility: Maintenance Super User
2. Nav: WorkOrder->All
3. Search for released work order on asset
4. Click work order line, then click on "Update Work Order" button
5. Click on add button for "work order attachment" in "Additional Details" region.
6. Input attachment information, click on apply.
7. The following error appears:
   Internal Server Error




Cause

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