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Duplicate Lines On PDF Quote Due To Duplicate Instance Relationships In Install Base (Doc ID 2034875.1)

Last updated on DECEMBER 05, 2019

Applies to:

Oracle Installed Base - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version, Support Codes, Production environment:

ACTUAL BEHAVIOR
---------------
Oracle pricing does not tally with the quote generated. Table cs_customer_products_all is returning duplicate lines which is causing the duplicate lines and the price issue.

EXPECTED BEHAVIOR
-----------------------
Expect cs_customer_products_all table to return only one line.

STEPS
-----------------------
The issue can be reproduced at will with the following example steps:
Oracle price is USD 100. The quote generated price is USD 110.
Line item # 2.1 had been duplicated and printed TWICE on the pdf.
ItemA - $10.
When checked in details users found below:
For Line 2.1 related ItemB, cs_customer_products_all table returning duplicate lines which causing the duplicate lines and price issue. Related Item Instance 123.
select * from cs_customer_products_all
where CUSTOMER_PRODUCT_ID = 123

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution


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