When Pressing the 'Details' Button in 'Communication and Remarks' tab, the Information Displayed is Not From the Primary Contact
(Doc ID 2034964.1)
Last updated on JULY 20, 2024
Applies to:
Oracle Forwarding and Brokerage Operations - Version 6.3.2 to 6.4.2 [Release 6.3 to 6.4]Information in this document applies to any platform.
Symptoms
When clicking the "Details" button on the 'Communication and Remarks' tab of the 'Customer' screen, the information displayed is not from the 'Primary Contact'.
The issue can be reproduced at will with the following steps:
Having contact with a specific ID and a customer with the same ID with different data than the contact.
1. Go to Brokerage and Forwarding, Customer Management, Customer
2. Input the ID and press Search
3. Edit it and go to 'Communication and Remarks' tab
You can see the Fax and the Phone 1.
4. Press Details
You can see Fax and the Phone 1, as input in the initial contact.
The information displayed is not from the Primary Contact.
Cause
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In this Document
| Symptoms |
| Cause |
| Solution |
| References |