Performance Issue while Applying Refund in AR
(Doc ID 2035143.1)
Last updated on MARCH 07, 2023
Applies to:
Oracle Receivables - Version 12.1.3 and laterInformation in this document applies to any platform.
Symptoms
When creating a refund from the receipts workbench, the screen hangs for more than 10 minutes
Steps to Reproduce:
Responsibility: Receivables responsibility
Navigation: Receipts > Receipts
- Query receipt
- Click Apply button
- In the Apply To field select "Refund"
- Click on Refund Attributes button
- Cursor is in the Customer Name field
- Press TAB, and the application hangs for more than 10 minutes
The following SQL statements are the top ones in trace and tkprof:
Changes
Cause
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In this Document
| Symptoms |
| Changes |
| Cause |
| Solution |
| 1. Bug Summary |
| 2. Fixed Files |
| 3. Recommended Patches |
| 4. Solution Steps |
| Still Have Questions? |
| References |