Making a Payment Using Paypal and Discover Card Not Applying Service Charge Fee

(Doc ID 2035228.1)

Last updated on JULY 24, 2015

Applies to:

Oracle iReceivables - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version

ACTUAL BEHAVIOR
----------------------------
In iReceivables, when making a payment using Paypal and a Discover credit card, you find that the service charge fee is not being collected.


EXPECTED BEHAVIOR
-----------------------------
You expect the fee to be collected for the payment.

STEPS
------------
1. Setup Paypal as payment system to use with all payments.
2. Make credit card payments through iReceivables which are successful.
3. Notice one Discover credit card payment did not collect the service charge that was charged by Paypal.
4. Other credit card payments are working fine.

BUSINESS IMPACT
-------------------------
The issue has the following business impact:
Due to this issue, correct amount is not being collected with the payments.

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms