Receiving TIAA Error "Primary Balance Is Not Unique Across Element Entries" (Doc ID 2035256.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle HRMS (US) - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version, US Payroll - General

When attempting to process the TIAA Creff report some weekly employee's are on the Exception report
the following error occurs.

ERROR
-----------------------
Primary Balance is not unique across element entries

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Bi-Weekly employee with multiple D_TIAA XXXX ER elements and appear on the TIAA error report.

2. D-TIAA XXXX ER 8%
Employee XXXX
See it three times
 Processed
 Additional Processed Retroactive
 Additional Processed Retroactive

1) Additional Processed Retroactive shows a Pay Value 110.70
2) Additional Processed Retroactive shows a Pay Value 110.70

3. TIAA Creff Exception report
See employee XXXX
  Error Message: Primary Balance is not unique across element entries

4. EXAMPLE #2 – Monthly employee with
multiple D_TIAA XXXX ER elements and DOES NOT appear on the TIAA error
report.

5.Element Entries D_TIAA XXXX ER 8%
Employee - XXXX

1) Additional Processed Retroactive shows a Pay Value 165.45

6. This employee is not on the TIAA Creff Exception Report

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot create a TIAA Creff report for the BiWeekly employee's that have multiple ER element entries

Cause

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