Order Header Salesperson Defaulting Rule not Working for New Accounts

(Doc ID 2036173.1)

Last updated on JULY 26, 2017

Applies to:

Oracle Order Management - Version 12.1.3.1 and later
Information in this document applies to any platform.

Symptoms

On Oracle Applications 12.1.3 version when entering a new sales order in upgrade environment the salesperson defaulting on an order for a new customer is giving the note 'validation failed for the field - salesperson'.

The problem is only occurring for customers created after upgrade and having pre-upgrade salesperson assigned to them.


ERROR
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'validation failed for the field - salesperson'




STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1.  OM Responsibility ->

2.  Select sales order form->

3.  Create new sales order for customer created after upgrade. 

4.  Salesperson defaults and error is received.

Cause

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