21189674: Cs_servicerequest_pub To Update SR Severity, It Does Not Update Reaction Time

(Doc ID 2036355.1)

Last updated on MARCH 23, 2016

Applies to:

Oracle Teleservice - Version 12.1.3 and later
Information in this document applies to any platform.

Goal

 How to populate the Respond By & Resolve By Dates when updating the SR Severity using the SR API?

Solution

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