My Oracle Support Banner

R12 E-Business Suite Technology Stack OID / SSO Login Fails Due To Error '<Guest> user/pwd does not exist or match' After PSU Patch (Doc ID 2036519.1)

Last updated on OCTOBER 02, 2020

Applies to:

Oracle E-Business Suite Technology Stack - Version 12.1.3 to 12.1.3 [Release 12.1]
Information in this document applies to any platform.

Symptoms

E-Business Suite 12.1.3 Applications Technology Stack, IAS for Applications Technology issues

 

 

 

 

 



Users unable to login to the application, and when attempting to login the following errors are reported in the log files:

 html: chain failed
javax.servlet.ServletException: java.lang.RuntimeException: <Guest> user/pwd does not exist or match
       at com.evermind[Oracle Containers for J2EE 10g (10.1.3.5.0) ].server.http.EvermindPageContext.handlePageThrowable(EvermindPageContext.java:899)
       at com.evermind[Oracle Containers for J2EE 10g (10.1.3.5.0) ].server.http.EvermindPageContext.handlePageException(EvermindPageContext.java:816)
       at _AppsLocalLogin._jspService(_AppsLocalLogin.java:307)
       at com.orionserver[Oracle Containers for J2EE 10g (10.1.3.5.0) ].http.OrionHttpJspPage.service(OrionHttpJspPage.java:59)
       at oracle.jsp.runtimev2.JspPageTable.service(JspPageTable.java:473)
       at oracle.jsp.runtimev2.JspServlet.internalService(JspServlet.java:594)



The issue can be reproduced at will with the following steps:

1. Restart the system after 2015 PSU patching.

2. Login to E-Business Suite.

Changes

2015 PSU patching was performed and/or other system updates were completed.

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Changes
Cause
Solution


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.