R12 E-Business Suite Technology Stack OID / SSO Login Fails Due To Error '<Guest> user/pwd does not exist or match' After PSU Patch
(Doc ID 2036519.1)
Last updated on SEPTEMBER 21, 2023
Applies to:
Oracle E-Business Suite Technology Stack - Version 12.1.3 to 12.1.3 [Release 12.1]Information in this document applies to any platform.
Symptoms
E-Business Suite 12.1.3 Applications Technology Stack, IAS for Applications Technology issues
Users unable to login to the application, and when attempting to login the following errors are reported in the log files:
html: chain failed
javax.servlet.ServletException: java.lang.RuntimeException: <Guest> user/pwd does not exist or match
at com.evermind[Oracle Containers for J2EE 10g (10.1.3.5.0) ].server.http.EvermindPageContext.handlePageThrowable(EvermindPageContext.java:899)
at com.evermind[Oracle Containers for J2EE 10g (10.1.3.5.0) ].server.http.EvermindPageContext.handlePageException(EvermindPageContext.java:816)
at _AppsLocalLogin._jspService(_AppsLocalLogin.java:307)
at com.orionserver[Oracle Containers for J2EE 10g (10.1.3.5.0) ].http.OrionHttpJspPage.service(OrionHttpJspPage.java:59)
at oracle.jsp.runtimev2.JspPageTable.service(JspPageTable.java:473)
at oracle.jsp.runtimev2.JspServlet.internalService(JspServlet.java:594)
The issue can be reproduced at will with the following steps:
1. Restart the system after 2015 PSU patching.
2. Login to E-Business Suite.
Changes
2015 PSU patching was performed and/or other system updates were completed.
Cause
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In this Document
| Symptoms |
| Changes |
| Cause |
| Solution |