12.1.3 E-Business Suite Unable To Login Due To Error 'Guest user/pwd does not exist or match: GUEST/ORACLE' After 2015 PSU Patch (Doc ID 2036519.1)

Last updated on FEBRUARY 22, 2017

Applies to:

Oracle Applications Technology Stack - Version 12.1.3 to 12.1.3 [Release 12.1]
Information in this document applies to any platform.

Symptoms

E-Business Suite 12.1.3 Applications Technology Stack, IAS for Applications Technology issues



Users unable to login to the application, and when attempting to login the following errors are reported in the log files:

15/07/20 14:13:32.570 html: chain failed
javax.servlet.ServletException: java.lang.RuntimeException: Guest user/pwd does not exist or match: GUEST/ORACLE
       at com.evermind[Oracle Containers for J2EE 10g (10.1.3.5.0) ].server.http.EvermindPageContext.handlePageThrowable(EvermindPageContext.java:899)
       at com.evermind[Oracle Containers for J2EE 10g (10.1.3.5.0) ].server.http.EvermindPageContext.handlePageException(EvermindPageContext.java:816)
       at _AppsLocalLogin._jspService(_AppsLocalLogin.java:307)
       at com.orionserver[Oracle Containers for J2EE 10g (10.1.3.5.0) ].http.OrionHttpJspPage.service(OrionHttpJspPage.java:59)
       at oracle.jsp.runtimev2.JspPageTable.service(JspPageTable.java:473)
       at oracle.jsp.runtimev2.JspServlet.internalService(JspServlet.java:594)



The issue can be reproduced at will with the following steps:

1. Restart the system after 2015 PSU patching.

2. Login to E-Business Suite.

Changes

2015 PSU patching was performed and/or other system updates were completed.

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms