Receipt Remittance Removing Customer Bank Account And Routing Information From Receipt (Doc ID 2036907.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Receivables - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version, Receipts Related

ACTUAL BEHAVIOR
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Manual Remittance removing Customer Bank Account and Routing information from receipt

Customer Bank and Routing Information is not show in Receipt Screen after remittance process.

EXPECTED BEHAVIOR
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Remittance process should not remove data

STEPS
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The issue can be reproduced at will with the following steps:
1. Create Manual Remittance Batch

BUSINESS IMPACT
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The issue has the following business impact:
Due to this issue, users cannot view correct data which causes inconvenience and additional work for the Cash application clerk who has to now rely more on payment details document form the bank especially in case of unidentified receipts

Cause

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