Debrief Level DFF Not Available In Field Service Technician Portal (Doc ID 2037091.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Field Service - Version 12.2.4 and later
Information in this document applies to any platform.

Symptoms

On : 12.2.4 version, Debrief / Field Service Report

ACTUAL BEHAVIOR
---------------
Debrief level Descriptive Flexfield(DFF) Segment (Additional Debrief Line Information) is not Visible in Field Service Technician Portal(FSTP) even though DFF is active and set up.
The Context Value of the DFF "Additional Debrief Line Information" can be selected, but not the Segments


EXPECTED BEHAVIOR
-----------------------
Expect the DFF Segment to be seen in FSTP

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Create DFF > Saved> Compiled.
2. Login to Field Service Technician Portal the Context Value is seen but there is no field to select the Segment code which was set up.
3. If the FORMS version of debrief is used, the field is visible and available for use.

Cause

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