Unable To Enter Serial Number When You Have Two Lines With The Same Item (Doc ID 2037458.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Inventory Management - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version, Mobile Shipping

ACTUAL BEHAVIOR
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Unable to enter serial number when we have two lines with the same item.

EXPECTED BEHAVIOR
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Serial number should be able to be inserted all the times and for all the lines.


STEPS
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The issue can be reproduced at will with the following steps:

  1. Perform a SO
  2. Release SO for picking
  3. Go into Mobile > Ship Confirm
  4. Query for #Delivery number
  5. Get the lines but...
  6. ...the first one gave us the possibility to enter serial number but for the second one the fields are greyed


Due to this issue, users cannot set serial in the lines. The problem occurs only on MSCA only, not on shipping transaction form.

Cause

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