NullPointerException Errors Reported When Performing Various Actions On Several Email Center JSP Pages (Doc ID 2037800.1)

Last updated on SEPTEMBER 06, 2016

Applies to:

Oracle Email Center - Version 12.1.3 to 12.1.3 [Release 12.1]
Information in this document applies to any platform.
Supervisor Email Account Assignment Page
Supervisor Message Queue Page
Supervisor Agent Inbox Page

Symptoms

When attempting to perform various actions on a number of Email Center JSP pages, the following error occurs intermittently:


Error

java.lang.NullPointerException
at com.evermind.server.http.EvermindHttpServletRequest.getParameters(EvermindHttpServletRequest.java:1586)
at com.evermind.server.http.EvermindHttpServletRequest.getParameter(EvermindHttpServletRequest.java:2393)
at oracle.apps.jtf.base.session.ServletSessionManager.getURL(ServletSessionManager.java:2820)
at oracle.apps.jtf.base.session.ServletSessionManager.getURL(ServletSessionManager.java:2755)
at oracle.apps.jtf.base.session.ServletSessionManager.getURL(ServletSessionManager.java:2729)
at oracle.apps.jtf.base.session.ServletSessionManager.getURL(ServletSessionManager.java:2704)




Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms