UPK: Creating UPK Profile Fails While "Getting System Documents" (Doc ID 2038116.1)

Last updated on JULY 29, 2015

Applies to:

User Productivity Kit - Version 12.1.0.1 and later
Information in this document applies to any platform.

Symptoms

When launching 12.1.0.1 UPK Client for first time to build a profile, receive multiple errors while "Get System Documents" ....

Oddev.log references:

2015-07-01 10:02:14 INFO    Application started (12.1.0.27180)
2015-07-01 10:58:37 INFO    Application started (12.1.0.27180)
2015-07-01 11:04:50 ERROR   An exception has occured on the job's background thread.
2015-07-01 11:04:50 ERROR   System.Collections.Generic.KeyNotFoundException: The given key was not present in the dictionary.
   at System.Collections.Generic.Dictionary`2.get_Item(TKey key)

   at Gkn.OnDemand.Library.DocumentCacheManager.Dissociate(CacheDocumentStorage cds) in c:\BuildRoot\Engineering\Branches\HardRock\Core_DotNet\LibraryComponent\DocumentCache.cs:line 674

   at Gkn.OnDemand.Library.CacheDocumentStorage.Close() in c:\BuildRoot\Engineering\Branches\HardRock\Core_DotNet\LibraryComponent\DocumentCache.cs:line 342

   at Gkn.OnDemand.Library.CacheDocumentStorage.Delete() in c:\BuildRoot\Engineering\Branches\HardRock\Core_DotNet\LibraryComponent\DocumentCache.cs:line 416

   at Gkn.OnDemand.Service.Content.ContentManager.RetrieveDocuments(List`1 documentIds, Int32 chunkSize, Boolean checkOut, DocumentMethodStartedCallback documentMethodStartedCallback, DocumentMethodEndedCallback documentMethodEndedCallback, ManualResetEvent cancelEvent, Boolean getCurrentVersionNumberFromServer) in c:\BuildRoot\Engineering\Branches\HardRock\Core_DotNet\LibraryComponent\ContentManager.cs:line 1418

   at Gkn.OnDemand.Library.RetrieveJob.Execute() in c:\BuildRoot\Engineering\Branches\HardRock\Core_DotNet\LibraryComponent\Jobs\RetrieveJob.cs:line 112

   at Gkn.OnDemand.Library.Jobs.ExecuteJob(IJob job) in c:\BuildRoot\Engineering\trunk\Core_DotNet\LibraryInterfaces\Job.cs:line 1048

2015-07-01 11:24:59 ERROR   System.NullReferenceException: Object reference not set to an instance of an object.
   at Gkn.OnDemand.UIFramework.UIXtraFrameworkService.UpdateUIItemsOnIdle(ICommandTarget commandTarget, UIItemDescriptorList uiItemsToUpdate) in c:\BuildRoot\Engineering\Branches\HardRock\Core_DotNet\UiFrameWorkComponent\UIXtraFrameworkService.cs:line 4323

   at Gkn.OnDemand.UIFramework.UIXtraFrameworkService.IdleProc(Object sender, EventArgs e) in c:\BuildRoot\Engineering\Branches\HardRock\Core_DotNet\UiFrameWorkComponent\UIXtraFrameworkService.cs:line 4193

Cause

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