Unable To Create SR For A Serial Number on Repair Order Form
(Doc ID 2038158.1)
Last updated on JULY 10, 2021
Applies to:
Oracle Depot Repair - Version 12.1.3 and laterInformation in this document applies to any platform.
Symptoms
On : 12.1.3 version, Repair Order
ACTUAL BEHAVIOR
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Unable to create SR for a serial
Serial is available and in correct status with no IB errors, still when the serial is keyed in to create the SR the serial is not recognized and SR cannot be created
EXPECTED BEHAVIOR
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expect to enter the serial number and create the SR/RO
STEPS
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The issue can be reproduced at will with the following steps:
1. Open a new Repair Order
2. On The header level, try to enter an existing Serial Number
Changes
Cause
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In this Document
| Symptoms |
| Changes |
| Cause |
| Solution |