Unable To Create SR For A Serial Number on Repair Order Form (Doc ID 2038158.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Depot Repair - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version, Repair Order
ACTUAL BEHAVIOR
---------------
Unable to create SR for a serial

Serial is available and in correct status with no IB errors, still when the serial is keyed in to create the SR the serial is not recognized and SR cannot be created

EXPECTED BEHAVIOR
-----------------------
expect to enter the serial number and create the SR/RO

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Open a new Repair Order
2. On The header level, try to enter an existing Serial Number



Cause

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